We are committed to protecting your information and ensuring that any concerns are addressed promptly, fairly, and transparently. If there are any questions, complaints, or feedback related to data usage, privacy, security, or any aspect of the App, Website, or services, please reach out using the details below.

Privacy & Data Protection Queries

For matters related to personal data handling, privacy practices, or security safeguards, please contact:

Detail Information
Grievance Officer Neeraj Kulkarni
Email grievances@acciofinserv.com

credfix Service-Related Concerns

To ensure faster resolution, a two-step escalation process is followed.

Step 1 — Customer Support

Write to the customer support team at support@credfix.app. Include complete details of the concern for quicker resolution.

Step 2 — Formal Escalation

If the concern is not resolved within 7 working days, it may be escalated to the Grievance Redressal Officer at grievances@acciofinserv.com. All escalated grievances are reviewed and resolved within 30 days from the date of receipt.

Contact Number

Phone: +91-7987390730

Credit Bureau-Related Issues

For disputes or concerns related to credit information reported by credit bureaus, such as CRIF or Experian, users are required to contact the respective credit information company directly. Their grievance redressal mechanisms and timelines are available on their official websites.

Continuous Improvement

Feedback from users is continuously reviewed to improve services. The organization remains committed to ensuring a fair, transparent, and efficient grievance resolution process.